We always strive to ship your order as quickly as possible. The standard order processing time is 1-2 business days after full payment is received. All orders, unless otherwise selected at the time of order placement, are sent via USPS First Mail Class. Immediately after shipping, we will provide you with a tracking number via the email specified at the time of the order. Please note that it is the buyer’s responsibility to provide correct information such as name, address, phone number, email, etc. when ordering. If for any reason you have made a mistake in the name or address, please contact us at [email protected] as soon as you notice the error for a prompt solution to this issue. If a change in the delivery address or other information occurred after the order was transfer to the post office, a fee may be charged for this change. The exact amount of the fee will be presented to the buyer after receipt of the new correct information. If for some reason you have not received the tracking details, please contact us immediately.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.
All returns must be postmarked within 10 days of the delivery date. All returned items must be in new and unused condition with all original tags and labels attached.
RETURN PROCESSTo return an item, place the item securely in its original packaging and ship your return to the following address: CARAX Corp 501 E LAS OLAS BLVD Suite 200/300 FT LAUDERDALE FL 33301-2882
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return.*Important note: Original shipping costs, import/duty, and customs fees are non-refundable. All items must be returned in their original packaging in order to be eligible for a refund. EXCEPTIONS
For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange.
QUESTIONSIf you have any questions concerning our return policy, please contact us at: [email protected]